Cancellation, Refunds and Renewals Policy

This Cancellation, Refunds and Renewals Policy explains how cancellations, refunds and renewals are handled for services purchased through Pixelar.pt (“Pixelar”, “we”, “us” or “our”), operated by Unbreakable Systems LLC.

By ordering services from Pixelar.pt, you agree to this policy.

1. Services covered by this policy

This policy applies to digital and online services, including but not limited to:

domain name registrations, renewals and transfers
shared hosting plans
VPS services
dedicated servers
reseller hosting
add-ons, software licenses and related digital services
setup, migration, configuration and technical support services

2. General rule

Because most of our services are digital services that are activated, provisioned or submitted shortly after payment, refunds may be limited or unavailable once service delivery has started.

Any refund, if approved, will be issued only to the original payment method unless otherwise agreed.

3. Domain names

All domain-related services, including registrations, renewals and transfers, are generally non-refundable once the order has been submitted for processing.

This is because domain services are processed immediately through third-party registries and registrars and cannot usually be reversed once submitted.

Please make sure all domain details are correct before placing your order.

4. Hosting services

Shared Hosting

Shared hosting plans may be eligible for cancellation and refund only if expressly stated on the product page or in a separate offer.

If no refund guarantee is advertised, refunds are provided only at our sole discretion or where required by applicable law.

VPS and Dedicated Servers

VPS and dedicated servers are usually non-refundable once provisioning has started, because server resources, IP allocation, setup time and system deployment begin shortly after payment.

This includes custom builds, operating system installations, control panel deployments, security hardening, migrations and other setup work.

5. Setup fees, migrations and custom work

Any setup fee, migration service, installation service, configuration work or other custom technical work is non-refundable once work has started.

6. Customer-requested cancellations

You may cancel a service at any time through the client area or by contacting us at geral@pixelar.pt.

Cancellation stops future renewals unless otherwise stated, but it does not automatically mean that you are entitled to a refund for the current billing period.

7. Renewals

Some services may renew automatically unless cancelled before the renewal date.

It is your responsibility to cancel a service before its renewal date if you do not wish to continue it.

Once a renewal payment has been processed, it may be treated as non-refundable, especially for:

domain renewals
license renewals
hosting renewals already activated for a new term
server renewals where resources were reserved or continued

8. Failed payments and service suspension

If payment is not received on time, we may suspend or terminate the service in accordance with our Terms of Service.

Suspension or termination for non-payment does not remove your responsibility to pay any outstanding fees already due.

9. Refund eligibility

A refund may be considered only in cases such as:

duplicate payment
service not delivered due to an issue caused solely by us
accidental overbilling
another situation where we determine that a refund is appropriate

Refund requests must include:

full name
account email
service purchased
invoice number
reason for the request

Requests should be sent to geral@pixelar.pt.

10. Abuse and chargebacks

If a payment dispute or chargeback is opened without first contacting us to resolve the issue, we reserve the right to suspend or terminate associated services and accounts.

Fraudulent, abusive or misleading refund claims may result in refusal of service.

11. Service availability and dissatisfaction

We do not issue refunds simply because:

you changed your mind
you no longer need the service
you ordered the wrong service
you failed to cancel before renewal
you are dissatisfied with a third-party platform, registry or software limitation outside our control

12. Contact

For cancellation and refund requests, please contact:

Pixelar.pt
Email: geral@pixelar.pt